  Did you use less than 6 g of ground coffee? |
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| Did you use rough ground coffee? |
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| Did you use lightly tamped coffee or coffee that was not tamped at all? |
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| If the coffee was poured into the cup in 20 seconds or less, the coffee may have been rough ground and may not have been tamped. |
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| Was the water temperature below 88 degrees? |
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| Was the pump pressure less than 9 atmospheres? |
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| When was the packet opened? |
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| Was the container stored at room temperature? |
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| If you used roasted coffee beans, were the blades of the grinder dull? |
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| Was the right setting selected on the grinder? |
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| If you used a grinder that automatically adjusts the dosage, was the correct dose selected and was the amount of coffee ground always between 6-7 g? |
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| Was the machine cleaned following the instructions in the manual? |
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| Was the filter the right size for the number of cups? |
